Legal

Privacy Policy

Last updated: April 13, 2026

Evolvia Journeys ("we", "us", "our") is a boutique travel company registered in Kenya, specialising in bespoke and small-group safari experiences across East and Southern Africa. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read this carefully. If you have any questions, contact us at safaris@evolviajourneys.com.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Submit a safari enquiry, quote request, or booking form
  • Register as a travel agent on our portal
  • Contact us by email, phone, or WhatsApp
  • Subscribe to our newsletter or travel updates
  • Browse our website (via cookies and analytics)

The information we may collect includes: full name, email address, phone number, nationality, passport details (for bookings), travel dates, group size, dietary requirements, physical limitations relevant to activities, and payment information (processed securely through third-party providers).

2. How We Use Your Information

We use the personal information we collect to:

  • Design, quote, and book safari itineraries on your behalf
  • Communicate with you throughout the planning and travel process
  • Process payments and issue booking confirmations and receipts
  • Share necessary details with accommodation, airline, and activity partners (only what is required to fulfil your booking)
  • Comply with legal obligations including anti-money laundering and tax requirements
  • Send you relevant travel updates, inspiration, and promotions (only with your consent)
  • Improve our website, services, and customer experience

3. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share limited information with:

  • Service partners: Safari lodges, camps, airlines, ground operators, and transfer providers — strictly to fulfil your booking
  • Payment processors: Secure third-party payment gateways (e.g. Stripe, PayPal) to process transactions
  • Legal authorities: Where required by law or to protect the safety of our clients and staff

All third-party partners are contractually required to handle your data securely and only for the purposes of fulfilling your travel arrangements.

4. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for seven (7) years for accounting and legal compliance purposes. Marketing preferences are retained until you withdraw consent. You may request deletion at any time (subject to any overriding legal obligations).

5. Cookies & Website Analytics

Our website uses cookies to improve your browsing experience and collect anonymised analytics data. We use tools such as Google Analytics to understand how visitors interact with our site. No personally identifiable information is collected via cookies without your explicit consent. You can manage cookie preferences through your browser settings at any time.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request that we correct inaccurate or incomplete data
  • Deletion: Request that we delete your personal data (subject to legal obligations)
  • Portability: Request your data in a machine-readable format
  • Objection: Object to us processing your data for marketing purposes
  • Withdrawal of consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at safaris@evolviajourneys.com. We will respond within 30 days.

8. International Data Transfers

As a Kenya-based company operating international travel experiences, your data may be processed by service providers in the countries you are visiting (e.g. Tanzania, Uganda, Rwanda, South Africa). We take reasonable steps to ensure your data is handled with equivalent protection wherever it is processed.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: